Our management team is in the Gatehouse, on your right as you drive through the entrance barrier, usually between 9:00 and 17:30. Drop by with any question, but the quickest way to reach us is the help desk in the members' area.

Our facilities team is in-house. Call 01285 42 42 42 (option 2), or log service requests in the members' area.

For emergencies, call 01285 42 42 42, 24 hours a day.

Watermoor Point has many members on one site. Each organisation must comply with the Regulatory Reform (Fire Safety) Order 2005 by naming a responsible person and keeping a fire evacuation plan for its own space.

Watermoor Point's responsibilities: overall fire safety on site, including the shared areas; portable fire equipment and fire alarms in the shared areas; and working with the Fire Brigade, who have direct access to building plans and emergency fobs and keys.

Your responsibilities: name a Fire Marshal and make sure they know their role (you can do this on your move-in form or under Our people in the members' area); keep an up-to-date fire evacuation plan for your space. Fire Marshals make sure their staff get out safely and account for everyone. Report anyone missing or unaccounted for to the Site Management Fire Marshal or the Fire Brigade straight away.

On hearing the fire alarm

1. Leave immediately by the nearest available exit, closing doors and windows behind you if it's safe. Don't stop for belongings or use the lift.
2. Go to your fire assembly point and stay with your organisation until told otherwise.
3. Fire Marshals: sweep the areas your staff may be in on the way out, if it's safe, and account for your team at the assembly point. If everyone is there, wait: don't go back in until the Site Management Fire Marshal (red or yellow vest) or the Fire Brigade says so. If anyone is missing or you're not sure, tell the Site Management Fire Marshal, or the Fire Brigade when they arrive.

If you discover or suspect a fire

1. Operate the nearest fire alarm call point immediately.
2. Tell Site Management on 01285 42 44 30.
3. Only tackle a fire if you need to in order to escape, and it's safe to do so.

Out of hours

Monday to Friday 17:30 to 08:30, and all day at weekends and on bank holidays:

1. Operate the nearest fire alarm call point.
2. Leave immediately by the nearest available exit, closing doors and windows behind you if you can.
3. Dial 999 and say: "Fire at Watermoor Point, GL7 1LF."
4. Go to the fire assembly point and stay there until Fire and Rescue Services contact you.

Important contacts

Sam, Fire Safety Manager; Ian and Vicki, Deputy Fire Safety Managers: 01285 42 44 30 (emergency use only). Out of hours, call 999.

Every business is responsible for its own compliance: for example its fire risk assessment, PAT testing and health and safety risk assessments. Please get to know the relevant law and the Health and Safety Executive's advice. You're welcome to use our fire documents as a guide; if yours differ materially, tell us so we can co-ordinate our emergency response.

Fire management

• Every member must appoint fire wardens and first aiders, fully trained in what to do in an emergency and responsible for your space's emergency procedures. Name them on your move-in form or under Our people in the members' area.
• The fire alarm is tested every Friday at 9:00.
• Fire drills take place from time to time.
• Give us any PEEPs so we can put them in the Fire Brigade information box.

Ask us for a copy of the full Fire Management Plan.

Flood management

The site has never flooded, but it is in a flood zone and we take the risk seriously: flood attenuation tanks, a stock of sandbags, and a CCTV river camera. Ask us for a copy of the full Flood Evacuation and Management Plan. What you should do:

• Read the Flood Evacuation and Management Plan.
• Make sure your contents insurance is adequate.
• Store all goods at least 10cm (4 inches) above the floor, and give written instructions and reminders about this to any third-party warehouse operators.
• Tell us straight away about any leaks, toilets or sinks not draining, stained ceiling tiles or leaks from drain covers. If you see goods stored wrongly, put it right or tell us.

• Keep to the strict 10mph speed limit.
• Walk in the marked pedestrian areas. Pedestrians always have priority.
• Reverse into parking spaces where you can: it greatly reduces car park accidents.
• Don't enter the warehouse yard without permission, and wear a high-vis jacket when you do.

There are 210 parking spaces, first come, first served, monitored by number-plate cameras. Your licence says how many vehicles you may bring on site. Register them in the members' area (Our people).

Hold your fob to the reader beside a door to open it, if you're authorised. Outside 08:00 to 17:00 the business lounge door locks itself; your fob still opens it. At about 18:00 the black metal gates close; your fob opens them from the keypad on the right. They open again at 07:30.

Disabled access

Tell the management team about any access needs. We're always looking for ways to make the site easier to use, within the limits of older buildings and our budget. If a member makes a reasonable request to accommodate a disability, we'll consult those affected, and we won't unreasonably refuse consent, though the Equality Act 2010 doesn't require us to fund it.

Cycle parking

Covered, secure cycle hoops at the rear of the site, first come, first served. We take no responsibility for damage or loss.

EV charging

Paid charging in the car park: the signs by the chargers say which app to use. First come, first served; please move your vehicle once it's charged.

For security, the warehouse is open 08:00 to 18:00 on weekdays, not bank holidays. At all other times the site is alarmed; talk to the management team if you need access out of hours. Fobs open the access doors, including the roller shutter (which closes itself after 60 seconds), and you'll have a key to locked units.

It's a big site: tell visitors and couriers where to go before they arrive. Private office and warehouse members are on the intercom system, at (1) the site entrance gate; (2) the post room; (3) the business lounge door; (4) inside the business lounge; (5) the entrance to the atrium offices; and (6) the warehouse. Callers can dial your suite number or scroll the list of businesses. Save these numbers so you know where a visitor is calling from:

• Gate: 07396 714702
• Post room: 07396 714704
• Business lounge door: 07396 714703
• Inside the business lounge: 07396 816470
• Warehouse: 07396 816469
• Atrium: 07396 714705

Press # on your phone to let them in.

Report anything suspicious to the management team, and don't let people into the buildings if you don't know who they are. Fobs, CCTV, gates and automatic doors protect every business here: lock your space whenever it's empty.

Watermoor Point is shared, so keep noise to a minimum in your space and the shared areas. Excessive noise isn't allowed.

Each office and co-warehouse space has its own locked post box in the post room. Royal Mail delivers on weekdays and post is sorted into the boxes, usually by 12:00. Parcels too big for your box are left on top; the post room has CCTV, but we take no responsibility for missing post or parcels.

Your licence lets you register one business here without our approval first.

Your address (leave out your suite number):
Company name
Watermoor Point, Watermoor Road
Cirencester, GL7 1LF

Couriers go to the post room and use the intercom or call you. Tell us in advance about a large delivery, and email [email protected] about anything specialist. If we take in a delivery for you, book it in the members' area (Forklift and deliveries): it's charged from £25 plus VAT.

Outgoing post goes in the red Royal Mail box in the post room, collected at 16:45 Monday to Friday. Postage must be paid.

Heavy goods vehicles and the forklift

We can unload, load and move pallets for you with our forklift and a trained driver, take in a delivery, or send goods out. Book it in the members' area (Forklift and deliveries) by 5pm the working day before (Friday for a Monday). Later than that we can't guarantee a forklift, and 30% is added. It's £25 for the first pallet or item and £2.50 for each one after, plus VAT, on your month-end invoice. We handle goods at the load bay only.

Light goods vehicles

Warehouse members can use the first roller door and the side door to the manual handling area. The roller door closes itself after 60 seconds. It's for goods only: people use the side door.

Handling equipment

Shared pallet trucks and trolleys are provided. Before you use them, show us evidence of training and make sure the paperwork is in place; each business is responsible for training and insuring its own staff and operatives. Return communal equipment to the load bay after use, and keep aisles clear.

Forklift trucks must never be used down the warehouse aisles without our permission. Pallet trucks only.

We look after the shared areas. If you see something out of place or hazardous, tell us through the help desk in the members' area: don't presume someone else has.

We can clean, hang pictures, make repairs and more inside your space: ask for a quote through the help desk. You're welcome to use your own contractors; tell the facilities team first and get their approval. Depending on the work, we may need proof of insurance and a risk assessment and method statement.

Waste

Our waste service sends nothing to landfill. The shared bins are emptied on weekdays: black for general waste, green for recycling, food bins for food only. Put your own office waste in the outside bins, and flatten cardboard. A reasonable use policy applies: if you expect a lot of waste, talk to us first.

Each warehouse unit includes up to one 240-litre wheelie bin's worth, emptied weekly. Other arrangements can be agreed separately. Wood and polystyrene must not go in the red Biffa bin.

Every office and warehouse business has its own private network, with a username and password we send you. Co-work and guests use a shared network. The whole site runs on a 1GB dedicated leased line over OM4 fibre; 30Mb/s is included, and faster speeds are available for a fee.

Devices that won't connect

Our WiFi uses WPA2-Enterprise security. Some home products (some printers, smart speakers) can't join that kind of network. Each office suite has one network socket enabled for them; more sockets are charged to cover labour and hardware. A device with no network socket won't work on our network. When buying, check it supports WPA2-Enterprise with PEAP sign-in: most business equipment does.

Chromebook and Android

WiFi network: Watermoor Point. EAP method: PEAP. Phase 2 authentication: MSCHAPV2. CA certificate: "Trust on first use" or "Do not check". Identity and anonymous identity: your username. Password: your password. Trust this network: yes. Keep Android or ChromeOS up to date. Usernames and passwords are case sensitive.

Legacy equipment

Some suites come with older TVs, projectors and other equipment, free to use. Any repairs, PAT testing or servicing are at your cost.

Back-up generator

A diesel generator starts if the power fails, with a gap of about 30 seconds. For anything critical, fit a UPS.

Use the business lounge to meet clients, network or eat lunch, and the break-out spaces around the centre such as the sofas in the Bridge stairwells. Use headphones for calls in the lounge.

The café in the business lounge is staffed Monday to Friday 07:00 to 14:00, then self-service, with hot and cold food and a premium coffee machine using beans from local roasters. It's covered by CCTV.

One acre of riverside parkland has picnic benches and table tennis. Stay well away from the river's edge.

Three shower rooms are on site: please leave them tidy.

We offer free advertising for your business on the communal TVs. Drop us a line if you'd like something shown.

The kitchenettes in each serviced office area have free tea and coffee, milk (for hot drinks only), filtered water, fridges, microwaves and dishwashers, for private office, dedicated desk and warehouse members. They're cleaned each evening; please keep them tidy during the day.

Please don't cook smelly food in the microwaves: if we get too many complaints we may have to remove them. No other kitchen appliances in the refreshment stations. Toasters are in the first-floor west wing kitchenette for everyone: keep them supervised, to avoid false fire alarms.

All meeting rooms must be booked in advance: members in the members' area, visitors on our meeting rooms page. Rooms can be booked on weekdays, up to 90 days ahead, but not on bank holidays. Members' bookings use their included hours first, and the rest goes on the month-end invoice.

We're doing our bit for sustainability: read more in our environmental policy. Please help by turning off lights in your space when you leave; not running the heating with the windows open; never using electric fan heaters (they use a lot of energy and break your licence and our insurance); turning off computers and other equipment at the end of the day where you can; and dressing for the season. Some areas have motion-sensor lights. The site has a 50kW solar array, with planning permission to add more.